🛠️ Refund & Return Policy

Thank you for shopping with us. We strive to provide high-quality machinery and reliable customer support. Please review our policy regarding refunds, returns, and replacements.

1. Refund Eligibility

• Machinery must be unused, undamaged, and returned within 7 days of delivery.
• Items must be in original packaging with all accessories, manuals, and purchase invoice.
• Eligible refund cases include:
  • Defective due to manufacturing fault
  • Damaged in transit
  • Incorrectly delivered product
• Note: We reserve the right to inspect and verify the condition before processing refunds.

2. Non-Refundable Situations

• Used, installed, or tampered machinery
• Customized or made-to-order equipment
• Returns requested after 7 days
• Damage caused by:
  • Incorrect installation
  • Improper use or lack of maintenance
  • Unauthorized repair or modification

3. Return & Refund Process

• Contact us at 📧 hcmarkets02@gmail.com within 7 days of delivery.
• Include order number and defect/damage photos or video.
• We will guide you through return shipping or pickup arrangements.
• After inspection:
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be made to the original payment method.
  • Shipping charges are non-refundable.

4. Warranty Terms

• Standard warranty: 6 or 12 months (as specified on product page).
• Warranty applies to manufacturing defects only.
• Replacement parts under warranty are free, but shipping/service may apply.

5. Installation Damage

• We are not responsible for damage during customer-handled installation.
• If installed by our authorized technician, any damage will be covered.

6. Bulk Orders

• Bulk orders (3+ units) are non-refundable except for confirmed defects or wrong dispatch.
• Report damaged units within 48 hours of delivery with evidence.
• Replacement or credit note may be offered after inspection.

7. Need Help?

For questions, returns, or warranty claims, contact us at:
📧 hcmarkets02@gmail.com